Total Reviews Analyzed
0
Tucson, AZ home-service reviews
Corpus
- Providers in corpus
- 1,054
- Unique reviewers
- 12,384
- Window
- 2006–2022
- Busiest year
- 2019 · 2,727
Net Sentiment Shift
+0.0 pts
negative-review share · 2021 vs 2020
Year over year
- 2020
- 29.2% negative
- 2021
- 37.5% negative
- Definition
- 1–2★ share of reviews
Critical Risk Escalations
0
High-concern providers · of 254 monitored
Needs human investigation
- High concern
- 6 providers
- Elevated
- 47 providers
Sparkline: review-weighted mean model risk of these providers by year.
Provider watchlist
Interactive Risk Leaderboard
254 providers with ≥ 20 reviews · anonymized · select a row to open its trajectory
- 1Provider_0235Cleaning & RestorationHigh concern9925n/aProfessionalism
- 2Provider_0442Electrical, Solar & SecurityHigh concern9725n/aWorkmanship
- 3Provider_0545Repair & InstallationHigh concern9795▲ +0.12Reliability
- 4Provider_0907Property Management & InspectionHigh concern9455n/aProfessionalism
- 5Provider_0979Property Management & InspectionHigh concern9429n/aProfessionalism
- 6Provider_0384Plumbing & WaterHigh concern9026● −0.03Professionalism
- 7Provider_0816Property Management & InspectionElevated9030n/aProfessionalism
- 8Provider_0697Electrical, Solar & SecurityElevated9045● +0.03Professionalism
- 9Provider_0342Moving & HaulingElevated89108▼ −0.05Professionalism
- 10Provider_0834Property Management & InspectionElevated8920n/aProfessionalism
- 11Provider_0496Property Management & InspectionElevated8959● +0.00Professionalism
- 12Provider_0984Property Management & InspectionElevated8943▲ +0.28Professionalism
- 13Provider_0180Property Management & InspectionElevated8836● −0.00Communication
- 14Provider_0440Construction & RemodelingElevated88106▲ +0.17Reliability
- 15Provider_0032Plumbing & WaterElevated8720n/aProfessionalism
Complaint signals
Aspect Radar
8 extracted aspects · size by lift
Shape is driven by corpus statistics from the phrase dictionary; hover or focus a bead to see its keyword cluster.
Explainable NLP ground truth
Evidence Feed
Paste a review: see which sentences the model flags and the exact phrases behind each complaint signal
TF–IDF Logistic Regression · threshold 0.585
InputRaw customer review
sentence scored ≥ threshold dictionary phrase
$ homelens explain --reviewmodel TF–IDF Logistic Regressionp(risk) 0.9629 ≥ 0.585decision MANAGEMENT ATTENTIONprimary Pricingsignals Pricing · Timeliness · Workmanship▸ evidence sentence #1
The technician was three hours late, charged more than the quote, and the repair failed again two days later.
Recommended action. Review estimate accuracy, change-order approvals, and fee disclosure.